1. No right of withdrawal for custom-made products

All Orphit in-ear headphones offered in our online store are custom-made based on the unique shape of your ears and, therefore, tailored to your personal specifications and specifically designed to meet your individual needs.

Pursuant to Section 312g(2)(1) of the German Civil Code (BGB), in the case of contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to the customer’s personal needs, No right of withdrawal. We expressly draw your attention to this exclusion before you complete your order. You are placing your order with full knowledge of this exclusion.

2. Right of Withdrawal (in the event that it applies in exceptional cases)

In the event that, as an exception, a right of withdrawal applies by law to a single product, the following withdrawal policy applies:

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us () by means of a clear statement (e.g., a letter sent by mail, a phone call, or an email) regarding your decision to withdraw from this contract. You may use the sample withdrawal form below, though its use is not required.

To meet the withdrawal deadline, it is sufficient for you to send the notice of your intention to exercise your right of withdrawal before the withdrawal period expires.

Consequences of the Revocation

If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

3. Sample Cancellation Form

If you wish to cancel the contract, please fill out this form and return it to:

I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*):

________________________________________________

Ordered on (*): ______________________ / Received on (*): ______________________

Name of the consumer(s): ________________________________________________

Consumer(s)' address: ________________________________________________

Signature of the consumer(s) (only for paper notifications): ________________________________________________

Date: ______________________

(*) Delete as appropriate.

As of August 2026